Frequently Asked Questions

Everything you need to know about shopping with IPG.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.

What is your return policy?

IPG offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer international shipping?

Currently, IPG ships to a selected list of countries. You can view the available shipping destinations and calculated rates during the checkout process.

How do I ensure I am buying the right size or model?

Each product page features a detailed specification sheet and size guide. If you are still unsure, our customer support team is available via live chat to assist with your selection.